Telecom is a vital service and subsequently, there’s a larger duty on connectivity suppliers to do what it takes to ensure the whole lot works seamlessly presently of stress, mentioned Bharti Airtel CEO Gopal Vittal.
In a letter to enterprise and particular person (post-paid) prospects of Bharti Airtel, Mr. Vittal mentioned, “Over the previous couple of days, we’ve got all been inundated with what is going on all world wide on COVID-19. Clearly, there’s a lot that we don’t know and the uncertainty weighs on all of us.’’
Terming telecom a vital service, he mentioned, “We at Airtel present a vital service, protecting our prospects and the nation related. We’re doing the whole lot we will to maintain our workers, companions and households protected and related.’’
To enhance the general Web expertise on as of late of heavy visitors, he mentioned, the corporate had taken varied steps, together with accelerating roll-outs, upgrading high quality of service wherever attainable and advancing investments to fulfill extra bandwidth necessities.
“We perceive that your community wants would evolve throughout this troublesome time, as you make money working from home. We now have taken a number of measures to enhance your expertise.’’
He inspired all prospects to make use of digital channels to recharge cell, wi-fi or TV companies and keep away from retailer visits.
When it comes to operational redundancy, Mr. Vittal mentioned Bharti Airtel has constructed a full-fledged contingency plan to cope with any occasion, together with, if it involves it, quarantining any of its vital community working centres, name centres, and so on.
“We now have additionally reviewed contingency plans of all our companions, our managed service suppliers, tower corporations, gear suppliers, name centres and software program suppliers to make sure that we’re all coordinated and function as a single unit,’’ he additional mentioned within the letter.